Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes:

• Account information (name, email address, phone number)
• Client data (names, contact details, treatment records, photos)
• Business data (appointments, revenue, analytics)
• Usage data (app interactions, feature usage)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to enhance user experience

3. Data Security

We implement robust security measures to protect your data, including encryption in transit and at rest, secure data centers, and regular security audits. All client data is encrypted using industry-standard AES-256 encryption.

4. GDPR Compliance

As a UK-based service, we fully comply with the General Data Protection Regulation (GDPR). You have the right to access, update, or delete your personal data at any time. We are committed to data protection by design and by default.

5. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share data with trusted service providers who assist us in operating our application.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, and we will comply within 30 days unless required to retain data for legal purposes.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Object to data processing
• Data portability
• Withdraw consent

8. Cookies and Analytics

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie settings through your browser preferences.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: support@lashmasterpro.com
• Phone: 07545 192360
• Data Protection Officer: dpo@lashmasterpro.com